When leaving a prescription refill message, please provide clearly your Name, Date of Birth, Pharmacy Number, Medication Name and Dosage.įor more information about Vaccinations, please click here.įor more information about Immunizations, please click here.įor in-depth information about BRACAnalysis, please click here. WE DO NOT REFILL PRESCRIPTIONS ON EVENINGS, WEEKENDS OR HOLIDAYS. These require a physicians signature and a prescription script. Please allow 48 hours notice for all refills when possible.īy law narcotic prescriptions cannot and will not be filled via telephone. Prescriptions should be called in during regular office hours. During your visit, your provider will give you the same dedicated attention. Lastly, please remember if your provider is running late, she may be handling an emergency or complex patient problem. You will be called the day before to confirm your appointment. If you do not, you will be charged a "No Show" fee. If you are unable to make your appointment please let us know at least 24 hours ahead of time so that we may schedule someone else that needs care. Please remember that your appointment time is valuable. Our mission is to provide the best level of medical care which often can't be diagnosed over the phone.You may also contact our nurse by sending an email to with general questions.īe prepared to pay your deductibles, co-pays, co-insurance and any other amounts due at the time of your visit. In this way we can respond to you quickly and efficiently and avoid any added frustration or stress for you.Please use our nurse's phone for help with prescription refills or simple concerns only. To expedite your call, we ask you to indicate to the receptionist at the beginning of your call if your needs are:Ģ) Problem or question for the nurse or doctor orģ) Same day appointment for a medical problem. We do understand your frustration at “having to explain my problem to two or three people”’ but we want to provide you with the best solution possible. In order to handle the volume of calls we receive each day, we have to use some sort of screening process. Your most current address needs to be provided at each visit. Because of the importance of accurate information for billing and lab services, please make sure we have your updated insurance and contact information. You will be asked to sign our HIPAA form, as required by law, so that you are aware of our privacy policies. #Lifeboat medical registrationYou may want to download our registration forms, complete them and bring them with you. Please plan to arrive at least 15 minutes early to complete your registration. Make a list of all your concerns so that you may discuss them with Dr. Alternatively, you may want to just bring them with you. O'Heron will need a list of all your medications including the dose and the times you take them. If you have any previous medical records please bring them. You will need to bring your insurance card and a photo ID. WHAT TO BRING WITH YOU ON YOUR FIRST VISIT Please view the forms here: NEW PATIENT FORMS This will get you out of the waiting room and in to see the doctor a lot quicker! You may either bring them with you on the first visit or if you wish, fax them to us before your appointment. You may want to download and print any of our forms listed below before coming to our office.
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